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technical support services
pc software | connectivity | PDAs & cellphones | digicams
online auctions | IM, chat & discussion boards | gaming
hours & pricing | how it works
we provide technical support via instant messaging, email, telephone, as well as in-person, at-your-desk support for customers in the seattle area. yes seattlites, we do make house calls.
what we support
pc operating systems & software
- Windows 98, NT, 2000 & XP
(desktop, laptop, workstation and server/professional)
- Redhat linux 6.2 through current release
(desktop, laptop, workstation, server, GUI and command line/shell)
- most popular software (client and server) for all of the above listed operating systems
PDAs/handhelds/cellphones
- Palm & Handspring devices
- Windows CE devices
- most cell phones
digital photography
- most digital cameras
- most photo & video editing software
- sharing photos & video via the web and email
online auctions
- EBay & other auction sites
- PayPal, Square Trade and other auction related services
- electronic stamps and other shipping related services
instant messaging, chat rooms and discussion boards
- all instant messaging software
- all public newsgroups and discussion boards
- most private newsgroups and discussion boards
- most chat room software
pc games
- single player and network gaming
- our gaming support is for technical aspects of getting the game to work on your computer.
- we do not provide walkthroughs, tips, tricks, exploits, cheat codes or other in-game related issues.
support hours and pricing*
| method |
timeframe |
pricing |
| email |
10am-7pm pacific M-F |
$5 for 15 mins |
| email |
off hours & weekends |
$10 for 15 mins |
| email |
federal holidays
(not always available) |
$15 for 15mins |
instant
messaging |
10am-7pm pacific M-F |
$7.50 for
15 mins |
instant
messaging |
off hours & weekends |
$12.50 for
15 mins |
instant
messaging |
federal holidays
(not always available) |
$20 for
15 mins |
telephone
(phone bill charges not incl) |
10am-7pm pacific M-F |
$10 for 15 mins |
telephone
(phone bill charges not incl) |
off hours & weekends |
$15 for 15 mins |
telephone
(phone bill charges not incl) |
federal holidays
(not always available) |
$22.50 for
15 mins |
at your desk
(seattle area only) |
10am-7pm pacific M-F |
$18.75 for
15 mins* |
at your desk
(seattle area only) |
off hours & weekends |
$25 for
15 mins* |
at your desk
(seattle area only) |
federal holidays
(not always available) |
$37.50 for
15 mins* |
minimum purchase: 15 minutes. if you don't use the full 15 minutes, we'll keep the remaining time on record for you to use in the future. add'l time available in 15 minute increments only, unused time also recorded for your future use.
20% discount available with proof of 501c3 non-profit status.
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*plus travel fee of $10 per hour if further than 10 miles from downtown seattle or if ferries required. travel time is tallied in 15 minute increments.
minimum one hour travel fee for all ferry trips
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first you contact us with a description of what kind of help you need and any questions you may have about our services or processes. next you'll send us a primary and secondary preference for your appointment time and whether you prefer email, instant messaging or phone for your support session.
we reply with answers to your questions about our services and an estimate of how long we expect it to take to provide the support you need. our estimate will include time for any research we may need to do regarding your issue. (it's in our interest to work as quickly as we can because we want you to be happy with our service, to become a regular customer and to refer us to your friends.) we may also reply with questions about details needed to provide you with a more accurate estimate.
after we've confirmed your appointment time, you send us payment in advance for the first 15 minutes of support.
contact us via your chosen method at the scheduled time. (email support doesn't require appointment, we reply rapidly during our normal business hours, and/or after hours if you've chosen an after-hours rate. replies in less than an hour unless more than an hour of research is required. we charge only for the time spent composing the email and for research time if any is needed.)
what we don't support
and why
- Macintosh/Apple computers
why not? we have nothing against macs, they're the best for sound and graphics. however, macs make up only 8% of the market and that's not enough to make it worth our while to keep ourselves in practice and up-to-speed with macs.
- AOL
why not? AOL's systems are too proprietary to be supported by outside vendors.
we will however gladly help you transition away from AOL to a real ISP.
- 'Out of print' and outdated software
examples: windows 3.1, uucp, lotus mail
why not? it would be a waste of your time and money. your money would be better spent upgrading to more current products and the hardward to support it, processes we can help with.
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*Pricing may be flexible when business is slow, please ask. Please note that we consider 'support' to
be helping you to troubleshoot/fix problems and to learn new tasks.
Our support services should not be confused with our tutorial,
consulting or maintenance
services which may have different pricing. If you ask us to provide
services which we consider to be tutorial, consulting or maintenance services
during a support session, we will suggest that we finish with your support
needs and afterward discuss providing tutoring or consulting needs separately.
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